Terms & Conditions

The website is intended for UK users only.

"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

 

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

• there is a change in the law that limits our ability to provide the website
• an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Liability

We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

We remain liable for:

• loss, damage, death or personal injury resulting from our negligence
• fraudulent misrepresentations
• the quality of our goods

General

These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

 

Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Some comparisons to earlier higher selling prices may refer to prices which included VAT at the previous higher rate of 17.5% as opposed to the new lower rate of 15%. Packing and delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.

Unless there is a pricing error made on our website or in the ordering process, the price you pay is the price of the goods shown at the time you place the order, even if the price of the goods has since changed.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.

Your payment card will be debited for your order on the day that we despatch your goods.

Special Offers Terms & Conditions

Free gift offers valid while stocks last.

If you return an item, under our 30 day cooling off period, with which you received a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.

Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.

Where an offer mentions that an item is reduced in price (for example, half price), the discount will be calculated at checkout before any postage or packaging charges are applied.

Win a Men's Nautica Watch

• The Prize Draw is run by Signet Trading Ltd. Registered office: 15 Golden Square, London, W1F 9JG (the "Promoter").
• Eligibility to enter this Prize Draw is restricted to residents of the UK mainland who are 18 years of age or over. The Prize Draw is not open to employees of Signet Jewelers Ltd, their associated companies or families and friends.
• Participants must subscribe to the newsletter of Signet Trading Ltd in order to enter the Prize Draw. The Prize Draw closes at midnight on Saturday 24 January 2009.
• One winner will be drawn at random within 10 days after the Prize Draw closes and the winner will be notified by email within 28 days after the draw.
• There is one prize to be won and the winner of the Prize Draw will win a Nautica watch (Rose gold men's chronograph watch with black resin strap)
• The Promoter reserves the right to draw an alternative winner in the event that it is reasonably believed that the winner is in breach of these terms and conditions.
• The date on which the winner may claim the Prize (the "Claim Date") shall not be more than 14 days after the notification email has been sent. If the winner fails to respond within this time the Promoter may draw a different winner.
• The Prize is subject to availability. Delivery of the Prize will be within three months of the Claim Date.
• There are no cash alternatives and the Prize is non-transferable.
• Only one entry is permitted per person and per email address.
• By entering the Prize Draw, participants agree:
  • to be bound by these terms and conditions;
  • that the Promoter may contact them on the details provided with further information about its products and services;
  • that their surname and county of residence may be released if they win the Prize;
  • that if required to do so, they will provide a photographic ID document (such as passport or driving license) to the Promoter for the purposes of confirming their identity;
  • that should they win the prize draw, their name and likeness may be used by the Promoter for such prearranged promotional purposes as the Promoter may reasonably require.
• Participants must have a full UK passport and have at least 6 months validity left until the expiry date and it is the responsibility of the winner to ensure that all members of the party arrange, where necessary, travel insurance and visas at their own expense.
• No purchase is necessary for entry into the Prize Draw.
• You can receive the name of the winner, which will be available from date of the draw, by sending a stamped addressed envelope to: Competition prize draw, Ernest Jones, (Signet Trading Ltd.) Marketing Department, Imperial Place 3, Maxwell Road, Borehamwood WD6 1JN.
• The Promoter reserves the right to amend these terms and conditions and to amend or withdraw the promotion as necessary due to circumstances beyond its control.
• The Promoter excludes liability to the full extent permitted by law for any loss, damage or injury occurring, whether arising in contract, tort (including without limitation negligence), statutory duty or otherwise, to the participant arising from his or her entry into the prize draw or to the winner arising from his or her acceptance of the Prize.
• These terms and conditions are subject to English Law and the jurisdiction of the courts of England and Wales.

Delivery information

• Free Standard delivery applies only to orders between £50 and £150 (including VAT at the UK rate); free Next Day delivery applies only to orders of £150 or more (including VAT at the UK rate) placed on the Ernest Jones website.
• To qualify for free delivery, the total amount of the products purchased after any discount voucher is applied must be between £50 and £150 (Standard) or £150 (Next Day).
• Goods ordered must come to the applicable total before any packing charges are added.
• We reserve the right to change or discontinue free delivery at any time.
• We can deliver to anywhere in the UK, including Northern Ireland. Unfortunately, we cannot deliver online orders to stores or addresses in the Channel Islands or Eire, but you can find stores in these areas.
• If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above. For example, if you order £75 worth of goods, then cancel a £30 item, your order total will drop below £50, and you will no longer qualify for free delivery.

When will you receive my order?

We will email you as soon as your order has been despatched. If you chose First Class delivery: you will receive your order within 1-2 working days.

If you choose Next Day delivery: you will receive your order the next working day after despatch. If you order after 2pm on a Thursday, your order will be despatched on Friday and should be delivered on the next working day (Monday). If you order after 2pm on a Friday, your order will not be despatched until the following Monday and should be delivered on Tuesday.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

Store collection

We will email you when your order is packed and ready to be delivered to your chosen store. We will email you again a few days later to let you know that your order is on its way to the store, and will be there in the next 2 days.

Please go to your chosen store to collect your item within 35 days. For your security, the person who placed the order must come to collect the goods with the payment card used to place the order. You should also bring your order number with you.

Faulty goods

The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please follow one of the procedures outlined on our returning an item section.

Exclusions

Please note that certain goods cannot be returned unless we are at fault. These are personalised or engraved items.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return a gift, we will exchange it for a gift card, credited to the value of the gift, at any Ernest Jones store within the cooling off period.

Changes to Terms & Conditions for buying goods online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

 

Signet Group is a non-voting member of the World Diamond Council.

Signet Group's current Statement of Principles and Policies relating to suppliers, HR, social, ethical and environmental issues can be found at www.signetjewelers.com.

Contact us

If you have any questions relating to this website, please contact us:

• Email: go to our Contact us page
• Telephone: 0845 609 1112*
• Write to: Customer Service Department, Ernest Jones, Hunters Road, Hockley, Birmingham B19 1DS

* Calls are charged at local rate and may be recorded. Our lines are open 9am-6pm Monday to Friday and 9am-5pm on Saturday.